By booking our gutter cleaning or gutter clearing services, you agree to the terms below. These terms are intended to keep bookings clear, fair and straightforward for both the customer and Complete Gutter Care Specialists.
1. Quotes and Bookings
Quotes are based on the information provided by the customer, including property type, access, photos, postcode and job details. If the condition, height, access or scope of work is different from the information provided, we may need to revise the quote before starting work.
A booking is confirmed once a date, approximate time window and agreed service have been accepted by both parties.
2. Access and Safety
The customer must provide safe and reasonable access to the property, including access to relevant gates, side passages, driveways, water points where needed and working areas. Vehicles, garden furniture, bins or other obstacles should be moved before arrival where possible.
We reserve the right to refuse or stop work if access is unsafe, weather conditions are unsuitable, the property is not as described, or completing the work would create an unreasonable risk.
3. Scope of Work
Gutter clearing normally includes clearing accessible gutter runs and removing visible blockages using suitable methods. We may provide before and after photos where practical. Repairs, parts, replacements, roof cleaning, moss removal, fascia cleaning or additional work are only included if specifically agreed in the quote.
4. Payments
Payment is due immediately on completion of the agreed work, unless otherwise agreed in writing before the appointment.
If payment is made by bank transfer, the customer should use the invoice or booking reference where provided. Card payments may be processed through a secure card payment provider. We do not store full card details.
5. Late or Failed Payments
If payment is not received on completion, we may send reminders and reserve the right to recover reasonable costs associated with late payment recovery. Any payment issues should be raised as soon as possible.
6. Cancellations and Rearranged Appointments
Please give as much notice as possible if you need to cancel or rearrange. We may need to rearrange appointments because of poor weather, access problems, staff illness, traffic, equipment issues or safety concerns.
Where consumer cancellation rights apply to a booking made by phone, message, email or online, customers may have the right to cancel within 14 days of the contract being agreed. If you ask us to start work during that 14-day period, you agree that we can begin the service before the cancellation period ends.
If work has already been completed after you asked us to start within the 14-day period, you may lose the right to cancel that completed service. If only part of the service has been carried out, you may need to pay a fair amount for the work already completed and any materials or costs reasonably incurred.
To cancel, contact us by WhatsApp, phone or email using the details on this website. You can use clear written wording such as: I wish to cancel my booking, with your name, address, booking date and contact details.
7. Weather and Working Conditions
External cleaning work is affected by rain, wind, ice, storms and poor visibility. We will not carry out work where conditions make the job unsafe or likely to produce an unsatisfactory result.
8. Customer Responsibilities
- Provide accurate job details before booking.
- Make sure safe access is available at the agreed time.
- Move vehicles, garden items and fragile belongings away from working areas where possible.
- Keep pets and children away from working areas during the appointment.
- Make payment on completion by bank transfer, card or cash.
9. Existing Damage and Hidden Issues
We are not responsible for pre-existing damage, poorly fitted guttering, brittle materials, hidden defects, blocked underground drainage, failed joints, cracked plastics, rotten fascias, loose brackets or issues that become visible during cleaning. If we notice a concern, we will advise you where practical.
10. Complaints and Follow-Up
If you are unhappy with any part of the service, please contact us as soon as possible and provide photos where helpful. We will review the issue fairly and advise on the next step.
11. Liability
We take reasonable care when carrying out work. Our liability is limited to direct loss caused by our negligence and does not include indirect loss, loss of profit, loss of opportunity or issues caused by pre-existing defects or inaccurate information supplied before booking.
12. Contact
For questions about these terms, bookings or payments, contact Complete Gutter Care Specialists by WhatsApp on 07348 653935 or email info@completeguttercare.co.uk. Trading address: 27 Yarr Mill Close, Redditch, B98 7WY.