This Privacy Policy is written for customers and website visitors in the United Kingdom. It is intended to support the requirements of UK data protection law, including the UK GDPR and Data Protection Act 2018.
1. Who We Are
Complete Gutter Care Specialists provides gutter cleaning, gutter clearing, gutter repairs, roofline cleaning and related exterior property services. For data protection purposes, we are the data controller for the personal information we collect from customers and website visitors.
Contact: info@completeguttercare.co.uk or WhatsApp 07348 653935. Trading address: 27 Yarr Mill Close, Redditch, B98 7WY.
2. What Personal Information We Collect
We may also receive information you choose to send through WhatsApp, email, phone calls, forms or social media messages.
3. How We Use Personal Information
- To respond to enquiries and provide gutter cleaning or gutter clearing quotes.
- To arrange appointments and contact customers about bookings.
- To carry out gutter clearing, repairs and related services.
- To send before and after photos, service updates or advice about the job.
- To issue invoices, process payments and keep accounting records.
- To manage complaints, queries or follow-up work.
- To improve our website, service and customer communication.
4. Lawful Basis for Using Your Data
We use personal information where it is necessary to provide quotes, arrange and complete work, take payment and keep business records. Depending on the situation, our lawful basis may include contract, legitimate interests, legal obligation or consent.
For example, we use contact and property details to provide a quote or complete a booking. We may keep invoice records because we have legal and tax obligations. We only use marketing messages where appropriate and you can ask us to stop at any time.
5. WhatsApp, Email and Website Forms
If you contact us through WhatsApp, email or a website form, we use the information you provide to reply and manage your enquiry. WhatsApp and email providers process data under their own privacy terms, so you should avoid sending unnecessary sensitive information.
6. Photos and Service Records
Customers may send photos of gutters, rooflines, access areas or property exteriors to help us quote accurately. We may take before and after photos as part of the service record. These photos are used for quoting, proof of work, quality control and customer communication.
We will not knowingly publish identifiable photos of your property for marketing without permission.
7. Payments
Payment is due on completion by bank transfer, credit or debit card, or cash. We may keep records of invoices, amounts paid, dates, payment references and outstanding balances. Card payments may be handled by a secure payment provider. We do not store full card details.
8. Sharing Personal Information
We do not sell customer data. We may share limited information with trusted service providers where needed, such as payment processors, accounting software, website hosting, email providers or legal/accounting advisers. We may also share information where required by law.
9. How Long We Keep Data
We keep personal information only for as long as needed for the purpose it was collected. Enquiry records may be kept for a reasonable period in case you contact us again. Booking, invoice and payment records may be kept for longer to meet tax, accounting and legal requirements.
10. Your Rights
Under UK data protection law, you may have rights to access, correct, erase, restrict or object to how your personal information is used. You may also have a right to data portability in certain circumstances. These rights are not always absolute and depend on the situation.
To make a request, contact us using the details above. We may need to confirm your identity before responding.
11. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.
12. Cookies, Website Analytics and Advertising
Our website may use essential technical cookies to help the site work and basic analytics tools to understand general visitor activity. Analytics information is used in an aggregated way to improve the website and our service communication.
If display advertising such as Google AdSense is added in future, advertising partners may use cookies or similar technologies to measure ad performance, limit repeated ads and show ads based on visits to this or other websites where permitted by law. We do not sell customer enquiry data, quote details, WhatsApp messages or booking records to advertisers.
Visitors can accept all cookies, reject non-essential cookies or manage separate analytics and advertising choices using the cookie controls on the website. Choices can also be changed later through the Cookie Settings link in the website footer. Browser settings can also be used to block or delete cookies.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.